Last Updated: 15th November 2025

VetMinds Solutions (“VetMinds Solutions,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal data we process. This Privacy Policy describes how we collect, use, store, and share your personal information in connection with our website, digital platforms, and services.

1. Introduction

This Policy applies to all individuals who access our website, use our services (including recruitment, training, and consultancy), or interact with us digitally. By using our Platform, you consent to the collection and use of your data as outlined in this Policy.

2. What Data We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you:

• Identity & Contact Data – name, job title, company name, email address, phone number, mailing address, login details (username/password)
• Professional Data – CVs, educational background, professional history, licensing information, training enrollment data, assessment results
• Financial/Transaction Data – payment history, subscription fees paid, billing address (we do not store full credit card details)
• Communication Data – records of VetMinds emails, live chat transcripts, and forum posts

3. What We Do with the Data

We use your data strictly for the purposes for which it was collected, including:

• Service Delivery: To provide, operate, and maintain access to the Platform and deliver the requested services (e.g., matching candidates, issuing certificates, delivering consultancy).
• Administration: To manage accounts, process payments, and fulfill contractual obligations.
• Improvement: To monitor usage, personalize content, and enhance the quality and security of our Platform and services.
• Compliance: To comply with applicable UAE laws, regulations, legal processes, and governmental requests.

4. Security of Data

We employ appropriate technical and organizational measures to protect your personal data from accidental loss, unauthorized access, misuse, alteration, or disclosure. These measures include:

• Secure server infrastructure
• Encryption (SSL/TLS) for data transmission
• Access controls, restricting data access to essential personnel only

While we strive to protect your data, no internet transmission or electronic storage method is 100% secure. You acknowledge and accept this inherent risk when using our Platform.

5. Third-Party Links and Sharing

5.1 Sharing

We only share your data with third parties necessary to provide our Services:

• Service Providers: Vendors assisting with payment processing, hosting, analytics, and marketing (under strict confidentiality agreements).
• Recruitment: Candidate data may be shared with potential employers (and vice versa) with explicit or implied consent necessary for the recruitment Service.
• Legal Requirements: If required by law, court order, or governmental authority.

5.2 Third-Party Links

Our Platform may contain links to third-party websites or platforms (e.g., payment gateways, external training resources). While we select providers with diligence and require privacy standards comparable to our own, we do not control external websites. We are not responsible for their independent privacy practices or content. You should review their respective privacy policies before submitting any personal data.

6. Controlling Your Personal Information

You maintain control over the collection and use of your personal information for non-essential purposes.

• Marketing Opt-Out: You may withdraw consent for direct marketing at any time by clicking “unsubscribe” in marketing emails or contacting us at contact@thevetminds.com.
• Data Security & Sharing: We do not sell, rent, distribute, or lease your personal information to third parties. We only share your data with your explicit permission or if required by UAE law.
• Third-Party Promotions: You may receive promotional information about relevant third-party services only if you have opted in.
• Right to Access & Correction: If you believe any information we hold is incorrect or incomplete, email us at contact@thevetminds.com.

7. Your Rights

Under applicable UAE data protection standards, you have the right to:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of personal data (subject to legal retention requirements such as billing records).
• Withdraw Consent: Withdraw consent where consent was the basis for processing.

To exercise these rights, contact us via any official channel or email us directly. We will respond within the legally required timeframe.

8. Our Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device (computer, phone, or tablet) when you visit our Platform. They help the Platform remember information about your visit.

How We Use Cookies

• Essential Functionality: To ensure the Platform works correctly (e.g., managing login sessions).
• Performance & Analytics: To understand usage and improve performance and user experience.
• Preferences: To remember your choices (e.g., language or region).

Your Consent and Control

By continuing to use our Platform, you consent to the use of cookies. You may manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect Platform functionality.

Contact Information

For questions regarding this Privacy Policy or to exercise your rights, contact us at contact@thevetminds.com or call 056-6997438.